What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant.
Get Settled
Please arrive approximately 10 minutes early so you have time to fill out our New Patient Form. Or, if you'd rather, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you and your pet's treatment plan, and we will keep this information handy for future reference.
Our Pet-Care Philosophy
We proudly serve pet owners in Springfield. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
Our passion extends to preventative care and client education.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option that has an easy application process that will give you results in minutes. We also offer Scratchpay as well as several wellness plans to help relieve the financial burden of pet care.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise and can impact your final bill.
We will always discuss our written estimate with clients before they leave our facility, and we require a deposit based on our estimate before continuing treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
- What is your appointment cancellation policy?
In the event you need to cancel or postpone an appointment, please notify us as soon as possible so we can offer the available time in our calendar to others.
- What types of animals do you treat?
We take care of small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patients Welcome
Greenbrier-Springfield Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of Springfield companion animals. Get in touch today to book your pet's first appointment.