What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant.
Please arrive approximately 10 minutes early so you have time to fill out our New Patient Form. Or, if you'd rather, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you and your pet's treatment plan, and we will keep this information handy for future reference.
Our Pet-Care Philosophy
We proudly serve pet owners in Springfield. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
Our passion extends to preventative care, client education and providing comprehensive emergency and rehabilitative care to Springfield pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise and can impact your final bill.
We will always discuss our written estimate with clients before they leave our facility, and we require a deposit based on our estimate before continuing treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
In the event you need to cancel or postpone an appointment, please notify us as soon as possible so we can offer the available time in our calendar to others.
- What types of animals do you treat?
We take care of small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is necessary for all emergency examinations. Once the staff and doctors have examined your pet, they'll give you an estimate for treatment to determine a treatment plan.
If further hospitalization, diagnostics or surgery are needed, a deposit is required upfront with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patients Welcome
Greenbrier-Springfield Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of Springfield companion animals. Get in touch today to book your pet's first appointment.